COVID-19

HotLuxeBag.co.uk, the safety of our customers, staff, and partners is our top priority. Due to the ongoing impact of COVID-19, there may be occasional delays or disruptions in processing, shipping, or delivery of orders.

1. Order Processing & Shipping

Orders will be processed as quickly as possible, but processing times may be longer than usual due to staff availability and safety measures.

Shipping carriers may experience delays, and estimated delivery times may be affected.

We recommend placing orders in advance to account for potential delays.

2. Safety Measures

Our warehouse and delivery partners follow strict hygiene and safety protocols, including social distancing, regular sanitization, and contactless delivery where possible.

Customers are encouraged to follow local COVID-19 guidance when receiving deliveries.

3. Returns & Refunds

Returns and exchanges remain available; however, processing may take longer due to COVID-19 precautions.

If your delivery is delayed or impacted by COVID-19 restrictions, please contact our customer service team, and we will assist you promptly.

4. Customer Support

We’re always happy to help.

Business Details

Business Name: Hotluxebag

Phone Number: +44 7377 766240

Web Email: admin@hotluxebag.co.uk

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM

Registered Address: Pall Mall, London, SW1Y 5ED, United Kingdom