HotLuxeBag.co.uk Store Policy

HotLuxeBag.co.uk, we are committed to providing you with a smooth, secure, and enjoyable shopping experience. Please review the following store policies before making a purchase.

1. Order Processing

All orders are processed within 1–2 business days.

Orders placed on weekends or UK public holidays will be processed the next business day.

Once your order is shipped, you will receive a confirmation email with tracking details.

2. Shipping & Delivery

UK Free Shipping: Orders are delivered within 3–5 business days.

Delivery times are estimates and may vary due to carrier delays or unforeseen events.

Please ensure your shipping address is correct. Some items may require a physical address or signature confirmation.

3. Returns & Exchanges

Returns are accepted for defective or incorrect items only.

All returns must be initiated within 30 days of delivery.

Items must be returned in their original condition and packaging.

4. Lost or Missing Packages

If your tracking shows that your package was delivered but you did not receive it:

Check for a notice of attempted delivery.

Inspect the delivery location (porch, garage, etc.).

Confirm with household members or neighbors.

Verify the shipping address used matches your order.

If your package remains missing after 10 business days, contact the courier with your tracking number. If unresolved, email us at admin@hotluxebag.co.uk, and we will assist you.

5. Cancellations

Orders not yet shipped can be cancelled for a full refund.

Orders already shipped must follow the standard return process.

We reserve the right to cancel orders due to stock issues, pricing errors, or verification needs.

6. Contact Information

We’re always happy to help.

Business Details

Business Name: Hotluxebag

Phone Number: +44 7377 766240

Web Email: admin@hotluxebag.co.uk

Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM

Registered Address: Pall Mall, London, SW1Y 5ED, United Kingdom